Delivery & Returns

DELIVERY INFORMATION

Bellavio's products typically reach you within 2 to 4 working days. 

IMPORTANT UPDATE DURING PANDEMIC

1) In light of the coronavirus pandemic, and for the safety of our employees and customers, we are taking all required safety and precautionary measures.

2) If you require priority delivery, we shall try our best to deliver provided we are informed in time.

3) However, even though we are shipping currently, due to lock down restrictions such as a pin code being in a containment zone in certain regions, there may be a delay in delivery by our courier company. 

TRACKING OF ORDER 

Once dispatched, Bellavio.in will send you an order dispatch confirmation email with the tracking ID of the courier it has been sent by. 

CANCELLATION OF ORDERS 

Bellavio's products cancellation of orders is permitted only within 24 hours of placing the order. 

EXCHANGE, RETURNS & REFUNDS POLICY 

We stand by the quality of products we create. If you are not satisfied with your product, we will definitely make things right for you. 

REVERSE PICK UP : We provide reverse pick up at select pin codes. In this case the parcel reaches back to us within 10-15 days owing to courier company policy. In case reverse pick-up is not done for any reason within 7 days of raising request (owing to courier company delay or any other reason) please contact us at +919315535985

RETURN OPTIONS 

A. EXCHANGE: Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and the exchange product requested by customer will be sent out. The customer can also opt for a store credit to utilize for purchase. 

NOTE : Exchange is allowed once per order, on the exchanged order refund shall not be applicable. Store credit may be provided if applicable.

B. RETURNS: Following are the return/refund options the customer can chose from based on the payment method chosen by customer or what the customer prefers.

Option 1 : Store Credit ( Valid for COD & PAID ORDERS) : We provide a Credit note/Discount Code of the FULL AMOUNT which is valid for 3 months for your next purchase. Hence, customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.

Option 2 : Money back in PAID ORDERS - Debit card / Credit card transactions / Net Banking Refunds: The money will be refunded to the source (owing to shipping and handling charges), refund will reflect back to source within 5-10 bank working days from date of receiving back parcel and quality control team approving request.

Option 3 : Money back in CASH ON DELIVERY ORDERS: The full money will be refunded to your bank account (owing to COD charges + shipping and handling charges). The refund should reflect within 5-10 bank working days from date of receiving back parcel and quality control team approving request.

NOTE : We take full responsibility of products received by you having a manufacturing defect. Hence, in such cases FULL REFUND including any shipping costs borne by customer will be refunded by Bellavio.

In order to request a return/exchange you can call/whatsapp us at +919315535985 or email us at contact@bellavio.in .Please feel free to reach us for any queries/questions/feedback we will be more than happy to help you :) 

 

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